Who to ask

Find the campus services you need for academic support, student life, health and wellness

Grad student guide to services on campus

This guide is split into 6 categories. Open the accordion to find the specific service:

First point of contact: For questions about your program, your fees, awards and scholarships, course requirements and your health and dental plan. Resources specific to international and indigenous students can be found here as well.

Campus services: For parking services, security, help with IT or Unicard services.

Academic supports: Includes various resources to help you complete your degree successfully.

Professional development: Get help and gain new skills for personal and career growth.

Living well: For physical health, mental health, spiritual services and much more.

Gradlife:  For resources to help you get settled into your studies including the welcome centre, day care service, residence services, the bookstore and much more.

  1. Faculty of Graduate Studies

    • Understanding your tuition and fees
    • Payment plans
    • Awards and scholarships
    • Managing your program

    Contact FGS

  2. Your graduate program

    • Required courses for your degree
    • Funding
    • Graduate Assistantships (teaching, non-teaching and research) 
    • Supervisors and supervisory committees

    Contact your GPA

  3. Graduate Students’ Association

    • Health and dental insurance plan
    • Graduate student social events and wellness programs
    • Volunteering opportunities
    • Student advocacy and representation
    • Collective Agreement information

    Contact the GSA

  4. Online Student Centre (self-serve)

    • View fee payments and deadlines
    • Print enrollment verification letter
    • Course registration
    • View GPA and unofficial transcripts
    • Order official transcripts
    • Update contact information
    • T2202A tax forms

    My UCalgary portal

  1. Campus Security

    • UC Emergency App
    • Security Alerts
    • SoloSafe
    • HelpLine
    • SafeWalk

    Campus security website

  2. Campus Service Centre

    • Residence services
    • Parking services
    • Accommodations and events
    • Unicard (student ID and services card)

    Main lobby of International House, 169 University Gate NW


  3. IT Support Centre

    • Password reset
    • IT support
    • Student Centre and D2L Brightspace support
    • Software downloads

    IT support website


  4. Parking & Transport Services

    • Purchase parking permits — car, motorcycle, secure bicycle lot
    • Parking cost schedules and locations
    • Carshare and carpooling programs

    Parking and transportation website

  5. International Student Services (ISS)

    • Immigration regulations, visas and study permits
    • International student support advising
    • Cultural adjustment and transition support

    ISS website

    ISS email

  6. Indigenous Student Services

    Writing Symbols Lodge

    • Program advising
    • Wellness and cultural support
    • Student success and engagement
    • Funding and scholarships
    • Indigenous graduation

    The Writing Symbols Lodge

    Email: writingsymbolslodge@ucalgary.ca

  7. Foothills Campus Resources

  1. Graduate Academic Specialists (Faculty of Graduate Studies)

    • Confidential academic support and advice
    • Referrals to campus resources for all grad life questions and issues

    Graduate Academic Specialists

    Email: grad.advisor@ucalgary.ca

  2. Student Success Centre

    • Graduate Writing Community
    • RWRD English language
    • Academic writing support
    • Academic integrity and plagiarism
    • Academic workshops and events

    Student Success Centre website

  3. Student Accessibility Services

    • Supporting students with accessibility concerns and learning disabilities
    • Nat Christie Adaptive Technology Centre
    • Accommodations

    Student Accessibility Services website

  4. Library and Cultural Resources

    • Research and data management support
    • Consultations with subject specific librarians
    • Workshops and training courses
    • Alan MacDonald Graduate Commons — workspace for graduate students only, 5th floor TFDL
    • LabNEXT and MakerSpace

    Library website

  5. Research Safety & Ethics

    • IRISS training and help 
    • Course on Research Ethics (CORE) Tutorial certification
    • Animal Care Committee approval
    • Biohazard handling and lab safety training

    Research website

  1. My GradSkills (Faculty of Graduate Studies)

    • Academic and professional development workshops
    •  Three Minute Thesis (3MT) competition
    • Skills internships for graduate students (Transformative Talent Internships)

    My GradSkills website


  2. Centre for Career & Personal Development

    • Career advising
    • Workshops specifically for graduate students
    • Resumé/CV support

    Centre for Career & Personal Development website

  3. Hunter Hub for Entrepreneurial Thinking

    • Student entrepreneur advising sessions & training
    • Summer Accelerator Program
    • Startup business support

    The Hunter Hub website

  4. Taylor Institute for Teaching and Learning

    • Certificate in university teaching and learning
    • Training workshops and online resources
    • Consultation and educational development programs

    The Taylor Institute website

  1. Welcome Centre

    • Information on arriving in Calgary
    • Buying food, banking, Calgary Transit, etc.
    • City tours
    • Housing information

    Welcome Centre Website

  2. Student Wellness Services

    • Full service medical clinic
    • Counselling and mental health services
    • Wellness workshops and peer support groups

    Student Wellness Services website

  3. MacEwan Student Centre (MSC)

    • Last Defence Lounge (managed by the GSA)
    • Food court
    • Information Centre and Lost & Found
    • UCalgary Bookstore

    MSC website

  4. Active Living

    • Fitness Centre
    • Racquet Centre
    • Aquatic Centre
    • Olympic Oval
    • Outdoor Centre
      • Equipment rentals, programs and training
      • Climbing and bouldering

    Active Living website

  5. Residence Services

    • Crowsnest Hall graduate residence
    • Family Housing

    Residence website

  6. University Child Care Centre Society (UCCCS)

    • Daycare and kindergarten
    • Alberta Child Care Subsidy information

    UCCCS website

  7. Other resources

  1. City of Calgary

    • 24-hour emergency response to critical life safety emergencies

    Phone: 9-1-1

  2. Campus Security

    • UC Emergency App
      • Security Alerts
      • SoloSafe
      • HelpLine
    • SafeWalk

    Campus Security website

    (403) 220-5333

  3. Student at Risk Team

    • Concerns about a student

    Student at Risk Website

    (403) 220-4923

  4. Protected Disclosure and Research Integrity Office

    • Report breach of Code of Conduct, research integrity, or University policy involving faculty or academic staff members

    PDRI website

  5. Sexual Violence Support Advocate

    • Confidential support and information regarding sexual harassment

    Sexual Violence Support Advocate website

    (403) 220-2208

  6. Student Conduct Office

    • Report breach of Code of Conduct involving another student

    Student Conduct website

  7. University of Calgary Ombuds

    • A safe place for all UCalgary students to discuss issues including interpersonal conflict, academic and non-academic concerns, and many other problems.

    Student Ombuds website